Voicent PBX
About PBX
PBX Feature Tour
- Feature Overview
- Receiving Calls
- Handling Calls
- CRM and Software Integrations
- Business Management
- Business Automation
Quick Questions
What is a PBX?
What is VOIP or IP PBX?
What is Voicent's Flex PBX?
What is an Auto Attendant?
What is an IVR Menu?
Voicent PBX: Shared PBX Lines
For medium and large businesses, such as hospitals and retail stores, you may want to use the same extension for all the agents and phones in the same department or location. You can also use an extension to appear on the phone of an executive and the assistant. With Voicent PBX, you can add up as many lines as you want, and add as many users to an extension without limits.
Pick Up Calls on Any Phone
For agents who use multiple phones for work, they can add their devices to their extension to pick up calls anywhere. Plus, callers won't know the difference.
Same Caller ID for Agents
All agents using the same extension will have the same caller ID, which makes getting into contact with clients easier when they recognize the number.
Unlimited Devices Per Extension
Voicent PBX doesn't limit the number of lines or phones you can add to an extension group or department. We also don't limit the number of groups you can have.
Park and Unpark on Different Devices
Instead of flipping a call to another device with a different phone number, agents can park a call in the queue and unpark the call on another device sharing the same phone line. For example, an agent can park a call on the 1st floor of a building and resume the call on the 10th floor.
Share Voicemail Boxes
When sharing a PBX line, agents can share voicemail boxes, too. This makes it easy to share and divide up work. Sharing voicemail boxes on the Voicent PBX phone system is a popular solution for government offices.