Voicent PBX
About PBX
PBX Feature Tour
- Feature Overview
- Receiving Calls
- Handling Calls
- CRM and Software Integrations
- Business Management
- Business Automation
Quick Questions
What is a PBX?
What is VOIP or IP PBX?
What is Voicent's Flex PBX?
What is an Auto Attendant?
What is an IVR Menu?
Voicent PBX: Built-in CRM
What does having a built-in CRM for your business PBX phone system really mean? For starters, it gives your and your agents a terrific sales advantage by helping you understand your callers before they even start talking. Plus, Voicent's built-in CRM truly makes your business phone system hands-free, since agents won't have to manually create CRM records or record information; Voicent makes that all automatic.
Automatic CRM Screen Popup
With Voicent's PBX software, every connected call automatically has a CRM record pop up screen that appears to help agents better understand the callers. Visit our CRM Record Popup page for more information.
Speak CRM Information
For more advanced phone menu systems, you can use Text-to-Speech to speak information that cannot be recorded before-hand. For example, use TTS for giving callers their bank statements, or account statuses. Visit our Text to Speech page for more information.
Import and Upload Contacts
Chances are, your company has an existing customer database with valuable information that shouldn't be lost when migrating to another CRM. We understand this, so we provide easy to use importing with the CRM Import Wizard, where you can import any .csv file. You can specify which columns go where and import custom columns during the import so no data is lost.
Build Custom Applications
If you want to automate an entire department, like a ticketing service, you'll need powerful software with strong APIs. Voicent PBX software is mainly for professional business phone systems with ACD routing and queues. The software you can use to build business automation applications (like bill payment, bank statements, PIN activation) is IVR Studio.
Automatic Tracking
Every caller's interaction history is recorded instantly into the CRM, including the date and time of each call, and even email and texts. For more information, view the Automatic CRM Tracking page.
Greet Callers By Name
Personalize PBX greetings by using Text to Speech greet callers by their name or other CRM information. If the caller is a first-time caller, Virtual Receptionist can play a different Auto Attendant greeting. Visit our Text to Speech page for more information.
CRM Reports
Voicent CRM is actually a stand alone product, complete with robust features like CRM reports and analytics. With reports, you can track trends and agent performance for specific time periods. Simply generate reports with the click of a button to monitor agents and see a 360 degree view of your business.
Custom CRM Fields
Every business needs to save different information about their customers, whether it's the region they live in or the kind of house they live in. That's why Voicent allows you to create custom CRM fields and contact categories for no extra charge (or coding).